I’ve taken my jet pumps to Suncoast Waterworks for servicing over several years. I really like this company. I always receive friendly service from Shaun, the owner, as well as from his employees. All staff members, including the service technician, are willing to give advice both in the shop and over the phone. That has saved me a lot of money on expensive service calls to my home in Pender Harbour.
I also appreciate the good communication from Shaun and the fact that he keeps his promises. For example, last Monday, he told me that he needed to order a new capacitor for my pump and would have it towards the end of the week. However, on Tuesday, he phoned me while I was on the ferry from Vancouver to tell me he had the part and my pump was ready to go. That call meant I was able to pick up the pump in Sechelt within the hour while on my way up the Coast.
Best of all, every time I’ve taken a pump to Suncoast Waterworks for repairs it has worked perfectly after I have reinstalled it. I’ve never had to go back to them to re-do something. The only improvement I could suggest is that they post the hourly shop rate on the wall of the showroom. Different employees seem to have different ideas as to what that rate is. That’s a very minor problem.
And overall, Suncoast Waterworks gets an “A” rating from me.
– Ronald Knight